Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! 4g to 5g sim

I’m currently on a sim only plan and bought an iPhone XS direct from apple about 6 years ago which isn’t 5g. I’m now thinking of buying an iPhone 16 direct from apple which is 5g. Can I keep my current sim only plan but get my sim changed to a 5g sim...

New phone number or an upgrade?

Hi There,I'm currently thinking of signing up/buying an o2 sim package but I am not sure how it works, you see my current phone number is "controlled" as in paid by my dad and the phone number is an virgin media number and overall is under my dad's n...

Product hasn’t arrived

hi this is my order number for an oculus I ordered my son for Xmas. I haven’t yet received a tracking number nor has the item arrived. Can someone please come back to me when I should get this please? If not by Xmas I will have to cancel the product....

Delivery

Hi I have made an order and the delivery is coming up as more than 4 weeks I was wondering if I was to collect in store it would be any quicker the order number is NC*********

NC********* Order status

Status of my order NC**********

upfront payment reservation

i was not successful with a credit check. will my upfront payment reservation come back into my account?

Money

I tried to buy a xbox yesterday on pay monthly but it crashed after it took the £120 now in don't knownif I'm getting the item or my money back.

Online purchase

Can’t see any updates or invoice for my purchase. I have the order number

Scam Call

I’ve just had a call from after entering my contact details online, saying they were from O2, so I went ahead with the call to get an iPhone 13 Pro Max with unlimited everything, for just £30 a month, which I think is real cheap. Anyways I gave them ...

Pending transaction but order wasn’t completed

I tried to order a Meta Quest 3 on a payment plan, paying £90 deposit. For some reason, the screen froze and it bumped me back to input my details again, however the £90 is still sitting as a pending transaction in my PayPal, since 22/11/24. I have e...

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