Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

iPhone 13 Pro - Call Failed & can’t get 2SV codes

Week old iPhone 13 Pro here that can’t make calls or receive 2 step verification texts. Can receive incoming calls but all numbers are withheld (even though they aren’t withheld) Problems started last week when I was setting my apps up on the new pho...

Data usage in Europe

I pay for unlimited data etc but am unable to check the amount of data I am using while in Europe. I have received a first alert by text stating I have reached 50% of my 25gb restriction while roaming. My O2 still shows only my unlimited UK based usa...

Resolved! Being processed

Hi, I have a problem. I have upgraded my phone on the 16 of March 2022 and I am still waiting (being processed ). I didn't get any emails or phone calls from O2 this is absolutely shocking. C'mon we are in 2022

Resolved! Next day delivery times

Hello, I ordered a new upgrade yesterday afternoon and received an email last night to say it had been dispatched for next-day delivery by DPD. My tracking information has been stuck on "parcel is on its way to your local depot" all day and I'm start...

Resolved! Tracking device

My device was meant to turn up before 10.30 am on the 27/12/17 which I payed £6 for the service. But the device hasn’t turned up. I would like the £6 refunded as I payed for something that wasn’t correct

Resolved! Error 42

I can't get a response from 02, what I want to know is why do I keep getting error 42 messages when trying to text one specific number. Is the answer to go to a different provider as 02 are uncontactable.

Resolved! Credit report

Hey there im looking for some help.I applied for a mortgage only to be declined about a o2 contract.The contract in question wasn't mines it was my fathers if which we both share the same name. It's from 2017 and the girls in o2 have no record of any...

Resolved! Upgrading phone early with O2 open discount

Hi, I have received a message from O2 saying I can upgrade my phone early and they will pay the remaining balance. I have an O2 open discount with the current plan, can this type of discount be applied to the new phone now or do I have to wait until ...

Resolved! Call Failed

Hi,I am unable to make any calls. iPhone constantly saying “call failed”I have good service and WiFi. Had a cellular iwatch linked to my account yesterday and wondered if that is the problem. Can anyone help please?Thanksp.s I have turned it off and ...

Resolved! Next day delivery

I paid for next day delivery for some air pods, i was told they would be with me 0800-2000 on my selected day but they have not arrived, I have checked on dpd who say my parcel is in their centre for delivery on Monday where do I stand on compensatio...

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