Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Credit Check

hi team, i just failed a credit check.. not sure how that happened ? can you please advise ?

jaij by Level 1: Joiner
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Resolved! Accounts & Billing

Hello,About 10 days ago, we received the final bill from "O2 my care" with the request to send the cheque to: Telefonica UK Ltd., PO Box 756, Camberley GU15 3SS. We accordingly did so via Recorded Delivery from our address in FranceAn attempted deliv...

Resolved! stolen phone, number has been reallocated to another network without my knowledge!

some scumbag broke into my car and stole my phone! When I tried to get a PUK code to retrieve my number onto a new sim I was told that the number .which I've had for about 30 years has been reallocated and is active on PMS network. All within 24 hour...

qc2 by Level 1: Joiner
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Resolved! Payment

I tryed to get a iPhone on pay as you go and I was refused but they still tuck my up front payment

Whitney_1 by Level 1: Joiner
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Resolved! New phone new sim

I have had my phone stolen with my sim in. I've ordered a new phone and a new sim. How do I activate the new sim if I cant receive the text as my new phone cannot be set up without the sim and vice versa? PLEASE can someone help me. I cant even phone...

aimn by Level 1: Joiner
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Resolved! Chantelle Harvey

Hi I’m trying to get on my 02 to sort an upgrade as my phone is broke but I cannot get in as there sending a code to my number which is broke can you help?

Chan12 by Level 1: Joiner
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Resolved! free watch with galaxy z flip

hi i purchased a galaxy z flip phone and it states if you buy between 05/05/22 and 31/05/22 you can claim a free samsung smart watch but when i type in the email address on the o2 promotion flyer it doesnt come up and i cant find where i need to clai...

tigerlinz by Level 1: Joiner
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Resolved! Z flip free watch codd

Hi I have just purchased a Z flip and it should come with a Samsung watch does anyone know where I get the code to claim it please?It's not on my order or in my account details anywhereThanks

GD_wAles by Level 1: Joiner
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Resolved! Returning previous phone for money back

Hello,I have just upgraded to a new phone, and want to return my previous phone for an agreed money back. Is there any particular way I should do this, any particular process? Thanks in advance. Regards, Craig Stevens.

Craigo by Level 1: Joiner
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Resolved! Trying to return an item that’s not mine

I received my new contract and phone a few weeks ago. Inside my package was another customers new phone and details.I keep being told I need to ring and speak with other departments or get cut off. I took it to a shop and they can’t take it as it was...

ZoeDem by Level 1: Joiner
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