Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Audible Credits Extra

How do I find out which account my Audible Credits Extra was attached to from billings? I wish to redeem them but cannot find out which account they would be attached to.

Resolved! Blue light card

How can I add my blue light card discount to my airtime plan, the code the o2 store gave me is returning this message “We're sorry. It appears your company may not be registered with us yet. Check with your employer's HR or Benefits Manager to unders...

Resolved! Cancelling Disney Plus

I would like to cancel my Disney Plus subscription but even though it appears as a help subject, there is no guidance for doing this

Buy an Apple iPhone 15 Pro/Pro Max and claim a pair of Beats Flex earphones for only £1.

I still waiting for my code. How long i must wait?

Can't get logged into account

Hi I can't get logged into my account because I don't have the sim that's registered to my account

phone delivery

Good afternoon I am waiting for a delivery of a new device and the courier has delivered the item but needs a pin number. I haven't received this either via email or text message

Incomplete proof of postage

Hello I have had issues with my phone and have had to send it in to get repaired as still under warranty. It has been bounced back as I require a specific proof of purchase. The staff on the call centre were lovely with sending it me! However it was ...

Resolved! Number Transfer

I switched from Virgin Mobile to O2 receiving my new Sim on Tuesday 25 October 2022. I submitted the online application to transfer my number on Wednesday 26 October. Nothing having happened by Saturday 29 October I phoned O2 and was told the number ...

Resolved! How to pre order for switch up?

I'm looking to preorder the z fold6 to switch up to and pick up from my local O2 store, how do you do this? It's either asking me to do a standard upgrade or add a new line

Roaming data

I have brought a bolt on for roaming butcnot been given

O2

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