Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Scam live chat

Hi thereHas anyone come across being scammed on the O2 live chat?

Resolved! Google Pixel 6 promo: £100 trade in bonus

I got the pixel 6 pro last month and traded in my old phone looking to make use of the promotion. I got the credit from my trade in on the 3/8/2022 but not the £100 bonus. I sent an email to o2recycle and spoken with someone on the phone from o2 and ...

Resolved! Phone only connects to Edge abroad

Travelling to Europe. Got text telling me roaming at no charge but phone only connects to 3G and Edge with no internet access. Roaming is on on mobile. How can I connect to 4G and access internet?

Resolved! Roaming in the US, and websites think I am in the UK still

Hi I have started to travel to the US often, I have a plan with the O2 inclusive travel bolt on, and one thing I keep finding is that when I try to access certain websites from the US it says something along the lines of "access to this website is re...

Resolved! £100 gift card

Hi, I upgraded my phone on the 8th August and was told I would receive details of my £100 gift card within 14 days. It has now been 15 days and I haven't heard anything. Has anyone else received theirs? Or know what I can do to redeem mine? TIA!

Returning a fraudulent phone

Last November I reported an apple fraud case to o2 for which I received a letter from o2 removing my name from the account and sorting out my credit check file. Now almost 4 months later I still have the phone in my possession. I have sent 2 emails a...

Resolved! Order not processing?

I ordered the apple iPad4 four days ago, was supposed to receive next day delivery but my o2 app is saying the order hasn’t even been processed yet? I spoke to someone on the chat and was told all the emails I received with legal documents and credit...

Default on a returned phone

Hi, I need some help about a phone I returned in 2018, I returned this phone within the first week of purchase (within the 14 days) but now in March 2022 it has shown on my credit that I am in debt for £6 and have defaulted. I have been on the phone ...

Climb the O2

Does anyone know if your an O2 customer if you’re able to get discount to climb the O2, or any vouchers for a free drink etc?

Resolved! Has my order been accepted?

Hi all. I ordered my Galaxy S22 Ultra yesterday and received my CCA and they have also taken my £30 upfront payment. I also got the email saying that it's "full steam ahead". Does this mean that my order has been successful and that I will received t...

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