Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Price Increase on new contract

I’m currently on a sim only contract up until June 2023 but I’m looking at upgrading my phone and taking out a new contract for £42 a month. Will this price stay the same throughout the contract term or will it increase in April 2023 along with the p...

how to activate replacement sim card?

how do i activate new replacement sim card? ....it says emergency calls only

No response from fraud team and still receiving bills.

On the 17th December I reported to 02 that a mobile phone contract had fraudulently taken out using my names and details. I discovered this from checking my credit report. The account was opened on the 27th November. I called 02 and had my case passe...

Resolved! Delivery time and refund

I paid 8.99 for next day before 10.30 delivery. The phone has not arrived, I am now due in to work. I need to know when the phone is scheduled as I need to get someone to sit in for it. Also as a result I would like a full refund on the delivery cost...

Radio Competitions

Why can't I text Gem Radio? Every time I try, it just says message failed?

Resolved! Stay with 02 but through 3rd party

Hi my contract is ending I want to stay with 02 but through a 3rd party as a new customer cN I keep my existing 02 number

Resolved! insurance claim

started claim on 24th of august and now 5th of september and heard nothing from o2 only one email saying it was approved and nothing more not even from dpd

Resolved! Upgrade

Why is it so hard to upgrade online ??

No signal after contacting O2

I recently joined O2 after having no issues with several other providers in recent years - it was the cheapest deal I found. However, the internet coverage is really poor and I get almost none in and around where I work despite O2's website saying it...

Resolved! rewards

Hi, hope someone can help! I saved my rewards on o2 and now would like to transfer them back to credit on my phone, is this possible? Cheers!

O2

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