Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Roaming in Thailand , Vietnam and Bali

hi 02 community my daughter is going to Thailand , VietnamAnd Bali etc early march , how do we activate or pay for her to use her phone when she’s away for 6 weeks and do we need to add credit to her account ?She’ll be using data and calls etcis ther...

BEWARE. O2 unable to deliver goods that they have taken payment for or refund.

I placed an order online (through www.o2.co.uk/shop) for a fitness tracker with a fixed click and collect date. The next day I received an email stating that it was out of stock. Now, after 11 days of waiting, I have still received no update. The ord...

Resolved! Apple Watch insurance

Hi I purchased an Apple Watch and got accidental damage but I would like to cancel as I can register it to my current insurance

Refund

Hi, after 3 months I need to have a 300 pounds deposit refund. When can I have this? Because today is the date when I should to get it

Resolved! switching my number

How do I migrate my number from virgin mobile

Resolved! Block a lost phone

Hi, is there any way I can block a lost phone without ringing the call centre?

Resolved! How do I compliment a member of staff?

I would really like a compliment registered for the member of staff Steph Hancock - she has given me AMAZING service today. I really can’t put into words how wonderful the phone call was or how great her service was.

Resolved! O2 extras

I ve been looking at getting the mcacfee security on my phone, but there is no link for it on the Web page just the advert, how do I get this service??

Resolved! Sent phone I didn’t ask for by O2 employees who appear to have used my bank details from my daughter

I’ve been sent a phone and set up on a contract that I didn’t ask for using bank details used for my daughters account! This has been put through by O2 employees without my consent. Tried to call customer services and was cut off!!!!

Resolved! Waiting over 4 weeks for AirPods and had no correspondence.

I ordered the iPhone AirPods max 2nd week in Jan, they said It would be up to 4 week wait, which has been and gone but I’ve not had any further correspondence from them about an updated time frame or anything, has anyone else experienced this and can...

O2

Forum Posts