Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

MCK code???

I have asked o2 customer service twice, but they do not seem to know what an MCK code is.

Resolved! Get £250

Hi I received a flyer saying I can get £250 for my old phone please can you tell me how this work or how i do this? Many thanks

esim disappeared

I recently bought a galaxy watch 5. It was working fine. Then all of a sudden the esim is no longer viable. I tried to re add it. But have read on other forums that it can only be used once. I need to call and get another one sent out. Apparently thi...

Resolved! how do I claim the free tablet offer with Oppo 5?

The phone arrived with no details on how to claim the Oppo tablet. lines and chat both busy

Resolved! How to find your question

I received an answer to my question but how do you find it it on 02 community? I clicked the link and it just opens the community

Resolved! question about the £3 international bolt on

I am going round in circles trying to find out the best way to use my mobile while in Australia for a few weeks.I asked in an o2 shop & was told that if I use my phone at any time I would be charged £6 p/day for the duration of my holiday, also there...

Resolved! Can someone help me please

Hi, I have a big issue I can’t seem to resolve. I went to buy air pods 2 on the o2 shop, which you pay and upfront fee of £50 for. Once I clicked complete purchase it told me ‘my session had run out’ and to checkout again. So the order wasn’t placed ...

Resolved! Data not workinging in europe

I have been to Germany twice, since I have signed up with O2 and both time I could not use my data at all, the first time I was promised it will be fine for the next upcoming times, and then I went again 2 weeks ago and thinking I would have data, I ...

Resolved! Using 02 travel bolt on

I’m going in a carribian cruise. I wanted to use the o2 travel bolt on. Will I be able to use the bolt on for this trip? Obviously visiting different islands in the carribian.thanks in advance .

Resolved! Nintendo switch order cancelled

Hi I ordered a Nintendo switch on the 26th. I got a confirmation email. Anyone knows why the order status appears as cancelled without been notified for it? anyone experienced something similar?

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