Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Free gifts

How do I redeem free gifts from o2

Resolved! 'Your parcel is going to be returned back to o2' Delivery message

I ordered a device yesterday and it stated it was on its way with everything going thru as expected. Now the I received a delivery update of 'Your parcel is going to be returned back to o2'. Any ideas why? I see some people have had this before but i...

Resolved! Return iphone case and accessories

Hi I need to return my iphone case and accessory pack as you sold this to me and it is iphone 14 pro not the pro max, it doesn't fit my case

Resolved! Block Individual Websites

Hi, As per the title, I’m looking to block websites when using mobile data? I typically hotspot so I’m looking for something which applies across all devices. With broadband, you can go to the router‘s IP site, and manually add sites to a list. Is th...

Resolved! Amazon Prime bolt on

Hi all has anyone else attempted to use Amazon prime via the link on o2 site after confirming adding Amazon to your o2 bill? I’ve not been able to get set up and just get an error message saying ‘sorry we can’t show you this extra at the moment’ o2 a...

Resolved! live chat

live chat

Reactivation of SIM/Number

Good afternoon, I have recently been locked out of my iCloud and my whole iPhone has reset weirdly my verification code is sent to an old O2 number which I cannot access. I am unable to contact one of my very unwell relatives and being on the other e...

Paypal Refund

In mid Feb I ordered an item online for click and collect at an O2 store. I wasn't able to collect the item and after waiting a month for a refund contacted O2. I've been through numerous voice calls and chats with O2 support and complaints and am ju...

Resolved! text

Is a Text from O2 on 25656 legit

Resolved! bolt ons

Don't know why I am bothering, think I just want to complain and get it off my chest. Trying to get in touch with anyone at O2 is a nightmare, Just want a simple problem solved, talking to a bot is useless, but try getting in touch with a human. Hour...

O2

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