Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Google Pixel Smartwatch Plan

Hello, I've searched other articles for an answer to this, but they seem quite focused on those who have purchased Samsung watches directly from o2, so apologies if this information already exits somewhere! At the beginning of April I'm looking to mo...

Resolved! O2 switch up

I have a promo code from Defence discount service but your system will not accept it. I am looking at moving on to switch up tarrif. Will a discount code work if I wish to use switch up.

Resolved! Porting to O2

I requested my old number to be ported to 02 last Friday and it's still not done. Calling the help desk in India didnt given much confidence either...

Cannot view Extras

Hi,I'm trying to activate an Extra for the first time (Disney+ in this case).But whenever I try to find the Extra to activate it I get the following error: I've tried from two different browsers on my laptop, and from the O2 app on my phone, and they...

Payment failed every time I try to place an order

Hi, could anyone tell me why I keep getting the payment failed error message whenever I try to checkout in the shop please? It did the same thing when I tried upgrading my phone a few weeks back which resulted in me buying through the chat function, ...

Accessories order tracking

I have order a accessory for Samsung Flip5. Samsung Galaxy Z Flip5 StarterPack. However, I havent received any email about my order after payment. Who can help in this? I have selected click and collect and its not dispatched yet and expected to arri...

Order number: **********

Hi, Refer to Order number: ********** I ordered a Pixel Buds Pro Charcoal on 18 Aug 2024 and received the confirmation email says will be delivered in Up to 4 weeks, but I didn't receive the item till now, and I cannot trace it in O2 website. Could y...

Direct debit virgin media

I have recently changed my mobile phone provider from virgin media/O2 to vodofone. I am still receiving bills from virgin media even though my contract had ended and my renewal was available. The o2 payments have stopped but not the virgin media paym...

Resolved! 2G SIM Swap

I have been told that I need to swap my existing 2G SIM for a 4G SIM because O2 will be switching off the 2G network. On the O2 website it states that “This SIM can be collected free of charge at our stores or delivery will be free and sent in the po...

Switch to a lower plan and keep "Travel Inclusive Zone"

Hi,I've completed my contract. And for these few years, I will be working abroad most of the time. Can I switch to a cheaper monthly plan and keep the "Travel Inclusive Zone"? I'm open to both pay monthly or pay as you go.Please advise how I can make...

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