Solved: Returns 14 day policy

Pauladam50 · ‎23-03-2020

I need to return my phone which I bought on a pay monthly contract on Thursday 19/3 and I know they have a sheet to print off and fill in but as I have no printer and no way of getting one could I just copy the information on a piece of paper and send all relevant packing and phone etc back to you?

MI5 · ‎23-03-2020

@Pauladam50

Yes of course.

As long as your parcel contains all the relevant info, it will be fine.

Include your contact details too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-03-2020

@Pauladam50

O2 help here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pauladam50 · ‎23-03-2020

@MI5

I've tried phoning but there only taking emergency calls for the foreseeable future, that's why I wanted to know if I can just write down exactly what is on there returns form .

https://static-www.o2.co.uk/sites/default/files/2017-05/mobile_device_return_form.pdf

MI5 · ‎23-03-2020

@Pauladam50

Yes of course.

As long as your parcel contains all the relevant info, it will be fine.

Include your contact details too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pauladam50 · ‎23-03-2020

Thanks buddy ☺️

MI5 · ‎23-03-2020

No worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Pauladam50 · ‎23-03-2020

@MI5

I phoned again to get advice to be on the safe side and they put me through to customer service who are going to send out a returns Jiffy bag .yay

MI5 · ‎23-03-2020

Even better mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Returns 14 day policy

I need to cancel audible after my o2 free period

upfront payment reservation

Money

Boostbox

amazon account still controlled by o2