Refund

[Loula1]

I’ve been emailed on separate occasions asking to provide details for a refund. I’m no longer an o2 customer so please stop asking me to log in to the myo2 app! 

Any monies owed need to be deposited into my original payment method.

regards

louise

account No:*************

Refund anounts

£7.28

£17.49

[Cleoriff]

@Loula1 

This is a customer to customer forum and we have no access to your account.

You need to contact payment management with the details you provided. If you are no longer an O2 customer and IF O2 owe you money, this is the only way to get a refund.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am