O2 Wifi Devices

[matt6756]

I'm trying to add a device to my O2 wifi account. According to https://www.o2wifi.co.uk/about/faq, it says "You can also do it through https://www.o2wifi.co.uk/account. Go to Manage my devices and follow the instructions. You'll need the MAC code for your device (Google should be able to help)." But that's not an option, as I can only edit devices that have already been added. Thanks

[Anonymous]

Hi, @matt6756,

Have you tried adding it via your myo2 account?

[matt6756]

I'd like to, but as I said, it's not an option. All I can do is edit the existing device. See below. Clicking edit just gives me the option to update personal details (name, birth date..).

[Anonymous]

Hi, @matt6756,

How strange! The alternative is to get in touch with o2 via 202 ( when you get through, select upgrade, and you'll get through to a person ) and explain the issue to them. They will be able to sort this out for you. Please let me know how you get on. 

[matt6756]

I'm not otherwise an O2 customer, so I won't be able to get through. Thanks anyway. 

[Anonymous]

You have to have signed up to an o2 wifi account, which, from what you have told me, you have -  therefore only o2 will be able to help you, you can speak to them via 0344 809 0202 (locally charged call unless you have free minutes ). 

[MI5]

@matt6756 

Just go to McDonald's or Costa and connect to WiFi there. 

The device will then be added to your account.

O2 WiFi is free for everyone.