International charges applied

[Anonymous]

Hi there,

I recently updated my accoutn whilst overseas for a bolt on but it doesnt seem to have applied when i checked again today i had £35 charges from USA alone.

Can this be rectified? i think the international bolt on has been applied now but i cant be sure.

[MI5]

It's £4.99 a day to use phone in USA.
Log into your MyO2 for a breakdown of charges
http://www.o2.co.uk/myo2

[Cleoriff]

Hi @Anonymous as customers like yourself we have no access to your account details. You need to ring customer services and ask them to check it for you http://www.o2.co.uk/contactus

[Anonymous]

Thanks. I am currently still overseas and will be for another 2 weeks. Is there a local number to call or free line? @Cleoriff?

[MI5 · Accepted solution]

From abroad +44 3448090202 Free

[jonsie]

Customer Service

From abroad

Number +44 3448090202

Charges Free†

[Cleoriff]

Sorry @Anonymous I have been offline.. but yes the number as given above

[Marjo]

Good morning @Anonymous! How are you getting on? Did you find out if your bolt-on was applied in the end, is it showing in My O2?

Thanks guys for helping out.