I'm being chased from O2 for an amount that they cannot find that I owe!

[andrewmpeel]

Still August this year O2 are chasing me for an amount that I know nothing about and that they cannot find anywhere on my account

I have called them and webchatted with them, but to no avail - its simply not there on my account - but they still chase me for it via email

When i've spoken and webchatted, each time they say, nothing is on the account, just ignore the chasing emails as nothing is outstanding

Now, today, I have a received a debt collection letter from Moorcroft debt recovery

How can i resolve this???

Im really upset to receive this letter and dont want my credit file affected by this - please anyone, or any admin on here, help.

Thank you

[Enlli]

Have you tried contacting the Payment Management Team direct 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Webchat is not very useful in matters such as this

[madasaf1sh]

@andrewmpeel 

I would call the Payment Management team on 0800 902 0217 as the debt will have been sold onto Moorcroft, I would also recommend contacting Moorcroft and asking them for proof of the debt.. This can be done in writing, have a look at MoneySavingExpert forums to see how to do an email. 

Also your Credit File will already be affected if its gone to Moorcroft.

[MI5]

@andrewmpeel 

I'll ask @O2Lisa to help you tomorrow.

[O2Lisa]

Morning all, thanks for the tag @MI5 

@andrewmpeel I’ll message you privately and look in to this for you. 

[andrewmpeel]

thanks lisa, i've replied to your private message

[LauraB93]

Hi Lisa, 

I'm having the exact same issue with o2 regarding my account. The o2 office and live chat members have assured me there's no document of the debt on my account and to ignore any correspondence but now today I've been met with a letter from Moorcroft Debt recovery. I am livid as you can imagine and going for a mortgage soon and this will affect everything for me.

I'd appreciate if you have time , to please get in touch to offer some support on what to do from here.

Regards,

Laura B

[gmarkj]

Lisa has finished for the day @LauraB93 so I will mention the advisors on the rota for this afternoon.

Can you please help @O2Ellie @O2nath_ci ?

[Enlli]

Any help on this one @O2Lisa 

[Bambino]

@O2Ellie or @O2nath_ci can you please advise @LauraB93?