Solved: Cancelling an order

Squeaky73 · ‎02-12-2019

I ordered an item from the website this evening. It showed as being in stock. An hour later I received an email advising it was not in stock. However, there is no estimate of when it might come back into stock or be delivered. There is no information on how to cancel an order and the email address shown at the bottom of the page results in an automated reply to say that it has been shut down. The Live Chat service is constantly busy and there is no information on the website. I'm absolutely fuming. 02 are simply attempting to lock me into a purchase, having misled me about whether it is available. That is utterly contempible behaviour. How can I get in touch with a human being to cancel this order?

MI5 · ‎02-12-2019

@Squeaky73

All contact details here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎02-12-2019

@Squeaky73

All contact details here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎03-12-2019

Hi @Squeaky73

very sorry to hear your frustrating and upsetting story.

Best to contact customer services early 08.00am to 08.30 am as they are much easier to get through to then. (Don't use live chat)

Go through all your options. I am certain customer services will help you.

Let us know you have worked something out to your satisfaction. Good luck and welcome to the o2 community forum.

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎04-12-2019

@Squeaky73 have you been able to cancel your order or do you still need help with this?

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