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Can you%20get%20a%20recording%20what%20you%20made%20too%20som

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Sandra2016
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on ‎13-10-2020 19:37

on ‎13-10-2020 19:37

Can you get a recording from 02 from a phone call you made too someone 

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MI5
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‎13-10-2020 19:41 - edited ‎13-10-2020 19:43

‎13-10-2020 19:41 - edited ‎13-10-2020 19:43

@Sandra2016 

No, sorry.

O2 do not record calls and it would be illegal to do so.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎13-10-2020 19:41 - edited ‎13-10-2020 19:43

‎13-10-2020 19:41 - edited ‎13-10-2020 19:43

@Sandra2016 

No, sorry.

O2 do not record calls and it would be illegal to do so.

Edit to fix title

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sandra2016
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on ‎13-10-2020 19:45

on ‎13-10-2020 19:45

It say on 02 site I need to fill out a access form but I looked right though and can’t find it or how too 

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MI5
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‎13-10-2020 19:48 - edited ‎13-10-2020 19:49

‎13-10-2020 19:48 - edited ‎13-10-2020 19:49

@Sandra2016 

You are referring to  SAR but O2 do not record calls so it won't help.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎13-10-2020 20:14

on ‎13-10-2020 20:14

@Sandra2016

as @MI5 has said, o2 do not record calls, except into its call centre.

Also a SAR wont help, the only way round it is to record the call yourself, but you have to tell the other party you are recording calls, under various pieces of regulation.
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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