Buy O2 switchup

[saffa05]

I used to have O2 switchup until I cancelled it. Now I would like to have it back again, please.

[MI5 · Accepted solution]

@saffa05 

You can add it as a bolt on.

Guide: How to find help & contact O2 

https://www.o2.co.uk/help/pay-monthly/o2-switch-up-faqs

Can I add O2 Switch Up partway through my plan?

If you’re on a Plus Plan or Ultimate Plan, you’ll automatically get O2 Switch Up when your plan begins.

If you’re on a Classic Plan, you can only add the Switch Up Bolt On when you first take it out, or if you’re still within your 14-day change of mind period.

You can upgrade your custom plan early by paying off your remaining balance and taking out a new Plus Plan or Ultimate Plan (getting Switch Up automatically at no extra cost) or a Classic Plan (and adding Switch Up as a Bolt On for an additional monthly cost).

[saffa05]

Thanks for your response.

I'm on a custom plan. When I look at changing my tariff, I only see other custom plans - no classic, plus, or ultimate plans.

When looking at buying bolt ons, I don't see switch up as an option.

When you say I can pay off my remaining balance, are you referring to the balance of the phone? That's the only option I can see on my MyO2 app.

[MI5]

@saffa05 

You should be able to add the bolt on.

If not showing as an option for you, call O2.

Contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[madasaf1sh]

@saffa05 

When did you upgrade your phone to a classic plan, as you can only add it as you have been told within 14days of purchase, after that its not available, unless as @MI5  says you pay off your existing device plan, and then upgrade to a Plus or Ultimate Plan.. 

If on Sim Only you cant add it..

[saffa05]

I'm on a custom plan, mate. I started the contract about two years ago and I removed my SwitchUp a few months ago. Not sure how that fits in with what you described.

[saffa05]

Thanks, I'll get in touch.