extremely high data usage on my blackberry

[Anonymous]

for the last 12 months i have been in contact with 02 about my high data usage and just keep getting fobbed off, i have my 02 data turned off aprt from 4 hours a day, when i only use it on and off for whatsapp and facebook, so not continuos, the rest of the time i use wifi, i also have automatic updates turned off , yet they still say my data usage is highest at midnight, which i believe is the update time ... my data which i never ran out of before now lasts me an average of 10 days !!!! , is anyone had the same problem ? did anyone get it sorted? or are 02 just allowed to keep ripping us off like this??

[viridis]

Is video auto load disabled on the Facebook app?

[Anonymous]

yes, this has been going on so long everything possible is turned off :

[MI5]

How much data is on your allowance and which BB phone have you got?

[Anonymous]

There must be something causeing this data use.

check your emails, specifically your outbox to make sure there is nothing stuck. You may have an email there which is constantly trying to resend whenever data is turned on.

[Anonymous]

i have a q5 and 500 mb? 

[Anonymous]

i dont send emails .. ever .. dont even read my inbox 

[MI5]

I'm not familiar enough to advise on those versions of BB but I suggest you download (or check any in built) data counters to see what is using your data.

@Anonymous and @aldaweb are 2 of our BB experts who will be able to advise further.

[Anonymous]

Hi @Anonymous ,if you follow this path it will give you detail usage for every single app and ordered from the highest user to the lowest. 

System settings >app manager > device monitor > at the bottom swap from monitor to mobile data and voila !

Hope this helps!  

[Anonymous]

Ok I've done this and it shows that it's the system? That has the highest usage, it seems as if it's working even tho I have my 02 data turned off, how do I stop this?