Unlocking an old Nokia phone

[Anonymous]

Having taken advice from the O2 community I started the process to unlock an old Nokia 206. I filled in the form as recommended and after numerous Guru chats managed to get a 20 digit unlocking number. However, when I put my activated BT SIM into the phone and turned on it wants a "restriction code". The O2 Guru asked me if I was over 18!!, otherwise they did not know what it was, so I am stuck having topped up with £20 to get it unlocked and with £15 taken from my balance. Can anyone help? 

[MI5 · Accepted solution]

If o2 have taken your money they need to either provide the correct code or refund you.
I assume you have entered the code you were given into the handset?

[Cleoriff]

You need to contact CS again http://www.o2.co.uk/contactus

I have never heard of them asking for this to be honest

[MI5]

It just means it's still locked - different handsets have different wording.

[Cleoriff]

---

@MI5 wrote:
It just means it's still locked - different handsets have different wording.

---

Oh I see....I would have expected ;No Network No Sim' to show...but then only ever having Samsung phones.........

[MI5]

Nope, Nokia, Samsung, Sony, BB all say something different.
O2 have taken the money here so need to provide the service assuming the code has been entered correctly of course.