Swapping from Lumia 635 to 650 - can't insert SIM

[Anonymous]

I've just upgraded from a Lumia 635 to Lumia 650, and the old SIM doesn't appear to fit.  Am I being thick or has anyone else had this problem?

[MI5]

I think you need a nano sim.
Call into any o2 shop and they will swap it for free.

[Bambino · Accepted solution]

635 - Micro, 650 - Nano

@Anonymous Does your sim have perforations? If so you can pop the nano sim out. If not, as @MI5 says you can go in store and get a nano sim and they will swap your account onto it.

[MI5]

That will depend how old the sim card is.
Most new ones these days are triple sims but this is a fairly recent introduction.

[Anonymous]

I already have a Nano SIM it just doesn't fit.

[Bambino]

That's why I asked the OP if the sim had perforations. If it does, it saves a trip to the O2 store.:smileywink:

Edit: @Anonymous If your sim was in the 635 it was a Micro sim. 

[Anonymous]

No it doesn't have perforations, looks like a trip to the store which somewhat defeats the object of upgrading on line.  Thank you.

[MI5]

Make sure you're not trying to fit it in the sd card slot.

[MI5]

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@Anonymous wrote:

No it doesn't have perforations, looks like a trip to the store which somewhat defeats the object of upgrading on line.  Thank you.

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Did they not send a new sim with the phone? 

[Anonymous]

No, no new SIM.  I might try ringing them in the morning.  Thanks for your help.