Solved: Nokia lumia

Anonymous · ‎09-08-2014

Just received a new sim with cradle to change from pay as you go to monthly contract, tried to put the sim in and it would not fit as I removed it it snapped off the prongs now I can't even put my old sim in:( any ideas

MI5 · ‎09-08-2014

Oh dear 😞
It's going to have to go in for repair now I'm afraid - At least a sim tray isn't an expensive job to do though....

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Anonymous · ‎09-08-2014

Pop to your local O2 store and they will sim swap for you.

Moves your tariff and number to the correct account specific SIM card.

Payg SIM cards hold different info to pay monthly ones.

MI5 · ‎09-08-2014

Which "prongs" have snapped exactly?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-08-2014

Are you saying the SIM card has snapped or the cradle in the phone?

MI5 · ‎09-08-2014

I think the phone Damien - asked for clarification....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-08-2014

I think so too 😞

Anonymous · ‎09-08-2014

Possibly a SIM card adapter !

Anonymous · ‎09-08-2014

But now even the original sim won't slide in, it feels like something is obstructing it all because of this silly cradle they sent that didn't fit. Feel so angry they should have just sent through the micro chip like they did for my husband.

MI5 · ‎09-08-2014

You can usually push the middle out of the sim to obtain a micro sim.
Is the cradle broken and stuck in the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-08-2014

So what sim did they send you was it a nano one even smaller then the micro?

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Nokia lumia

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