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Nokia 610 - Can't send texts with attached photos

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Anonymous
Not applicable

on ‎02-01-2013 17:30

on ‎02-01-2013 17:30

Hi

 

When I try to send a text with an attached photo it keeps telling me that it "Can't send message Try again".  I've turned it off and on again - but no luck.

 

 

 

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MI5
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on ‎03-01-2013 18:35

on ‎03-01-2013 18:35

Check with CS you have MMS enabled on your account - Might need to ask for it to be reprovisioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎02-01-2013 18:05

on ‎02-01-2013 18:05

Try downloading the network set up app off Nokia Marketplace. Select O2 when you run the app. Reboot the phone then try again sending an MMS to yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎02-01-2013 19:02

on ‎02-01-2013 19:02

You need to go to your Settings > Mobile Network and switch on data connection. If it is switched off then you can't send MMS as it is counted as data on windows phones.

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Anonymous
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In response to MI5

on ‎03-01-2013 18:08

on ‎03-01-2013 18:08

Thanks - tried it but still no joy.  Picked o2 uk in the app

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Anonymous
Not applicable
In response to Anonymous

on ‎03-01-2013 18:09

on ‎03-01-2013 18:09

Thanks.  Checked and data connection was already on.  So still no joy.

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎03-01-2013 18:35

on ‎03-01-2013 18:35

Check with CS you have MMS enabled on your account - Might need to ask for it to be reprovisioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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