I’ve just received a verbal reminder for the above amount for my device. I rang earlier to tell a woman that I would not be able to pay the £11.09 until Friday 28 June 2014. She was just about to put me through to someone else when we got cut off. She didn’t ring back. So that’s the position. You will get paid on Friday. I have no money until then. I’m even struggling to feed myself for the rest of the week.
your bills used to itemise that device amount of £11.09 each month. It doesn’t now. Why not? Please revert back to itemised billing, separating everything single charge, what it’s for and when I’ve paid for it. You used to do that. Why have you stopped. Your bill set up ( well mine at least) is worse now. You are supposed to be the communications expert. So communicate properly, precisely, stating down exactly what things are for. The£11.09 is not even indicated on my bill. How do you expect me to remember, respond, and pay. You’re failing me. And that makes you be a nuisance to me and so no wonder you’re having to send reminders. You’re one of the leading communications companies in the world. Behave like it
my number is **********. The account in question is ************. Please correct your communications methods for my next bill.
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