Missing Order

[OnurK]

Hi,

I tried to buy a JBL Go3 last night but I realised that the address that I have given has changed by itself. The address that the website fetches from the postcode was true but it persistently changes the number of my house which is 11 to 8. I corrected it again then when I realised while looking at my order summary, and completed the order. Then what happened finally is my order was disappeared. I cannot track it or even see it on the o2 website. However, I can see the payment on my apple pay and online banking as well.

Then I called 08442020202 and have been waited for 8 minutes till all my credit vanishes since I am not an o2 customer, guess what happened again? I haven't been able to reach anybody.
Now I have nothing except the pending payment on my bank account.
I would appreciate if any suggestions.

Regards 

Onur

[Cleoriff · Accepted solution]

Hi @OnurK 

You need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call