Solved: Keep number

Newtothis1 · ‎16-11-2020

Hi. I will tomorrow be swapping from o2 pay as you go to o2 monthly. I therefore have two SIM cards and need to keep my number on the new pay monthly one.
I see there is a form to complete online. It asks for my mobile number. Is this the new one or the one I want to keep??? Also, realistically how long does it take for my current number to go into the new sim? Thank you!!

MI5 · ‎16-11-2020

@Newtothis1

The number is the one you want to keep, however, others have reported that the online form isn't working currently so it may be best to call O2 on any of these numbers Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-11-2020

@Newtothis1

The number is the one you want to keep, however, others have reported that the online form isn't working currently so it may be best to call O2 on any of these numbers Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Newtothis1 · ‎16-11-2020

Great! Thank you

MI5 · ‎16-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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