Insurance added without knowledge

[Anonymous]

When I originally got the phone, I declined the £12.50 insurance but I see now that it's added as a bolt on.

How could this happen and has anyone else experienced this?

[jonsie]

It shouldn't happen. Did you sign without reading it? 

Either way call customer service and cancel of you don't want it and ask for the premiums to be refunded. 

http://www.o2.co.uk/how-to-complain

[MI5]

Hopefully just a genuine mistake by someone.

[Anonymous]

Hi @Anonymous

   It looks like it was added in error by back office, but not to worry. If you ring customer services they will put u trough to O2 insure to cancel it. If it's less than 14 days there are no charges. Hope this helps

[perksie]

Sounds like somebody goofed, as jonsie says they should cancel it for you.

[Anonymous]

What do you mean " if it's less than 14 days there should be no charges"? If I didn't want it in the first place and it was added in error there shouldn't be any charges at all

[jonsie]

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@Anonymous wrote:
What do you mean " if it's less than 14 days there should be no charges"? If I didn't want it in the first place and it was added in error there shouldn't be any charges at all

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Correct! Call them and ask for an explanation. 

[perksie]

CS is open until 6pm today if you to call now.

[MI5]

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@perksie wrote:

CS is open until 6pm today if you to call now.

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and quiet too we believe.

[Anonymous]

So did they offer you both insurances & you declined both? Must be a genuine mistake hopefully