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I want to cancel my order

Mariale
Level 1: Joiner
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on ‎26-10-2022 17:04

on ‎26-10-2022 17:04

Hi, I want to cancel my order but I don’t know how to do it. 

 

I have been waiting for almost 2 weeks and I have only received an email saying that my order is out of stock. 

 

I needed my order as soon as possible that's why I want to cancel it. Pay £30 upfront. 

 

I call on the phone and it is impossible to communicate and the virtual assistant does not give answers regarding this. 

 

Please help me. 

 

Maria 

 

 

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MI5
Level 94: Supreme
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on ‎26-10-2022 17:10

on ‎26-10-2022 17:10

@Mariale 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mariale
Level 1: Joiner
In response to MI5
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on ‎26-10-2022 17:42

on ‎26-10-2022 17:42

For social networks they do not respond either. 

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Breanna
Former Staff
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on ‎27-10-2022 09:48

on ‎27-10-2022 09:48

Hi @Mariale the turnaround times for their social media are a bit slow right now. Definitely keep at it or call the number provided by @MI5 above.

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