I need my PAC please!

[PAC2]

Hy,
Does anyone know any easier ways to get my PAC code? Been trying to contact customer service for 2 days now, they're not even answering, all the online chats seems to be busy, no matter what time of the day I try to contact them. I need the PAC asap, can't use my phone for days now and I need it for work. So please, if anyone knows anything, would be much appreciated.

Thank you

[Cleoriff · Accepted solution]

Hi @PAC2 Follow the advice in this guide please https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Welcome to the forum

[Anonymous]

@PAC2 They are having issues with the phones apparently 

[jonsie]

There is a known problem with the phones this morning. If you are P&G you have no option but to wait until the phone lines are fixed.

If contract you have he option of live chat but they are very busy due to the phone lines issue.

[Cleoriff]

I have, in the interest of helping, just tried 202 again. Rings about 6 times and cuts off. Still the advice is there for when they get up and running again.

[PAC2]

Thank your very much for trying to help. I got on one of the live chats but told me I have to wait untill tomorrow and try again. It's just ridiculous that I have to wait and try for days to get just one little code.

Thank you anyway!

[Cleoriff]

---

@PAC2 wrote:
Thank your very much for trying to help. I got on one of the live chats but told me I have to wait untill tomorrow and try again. It's just ridiculous that I have to wait and try for days to get just one little code.

Thank you anyway!

---

No problem @PAC2. I suppose you could try later on toniight. Hopefully the phone lines should be on again by then...

[jonsie]

---

@PAC2 wrote:
Thank your very much for trying to help. I got on one of the live chats but told me I have to wait untill tomorrow and try again. It's just ridiculous that I have to wait and try for days to get just one little code.

Thank you anyway!

---

Try the live chat on the complaints page

https://www.o2.co.uk/how-to-complain

[EmilieT]

Welcome to the forum @PAC2  Did you get your PAC code in the end? Let us know how you got on with this!

[PAC2]

Hy,

I managed to talk to them the next morning, I got my PAC, the change is supposed to happen today, hope everything works out. Thank you all for all the support!

Have a nice day!