Blackberry Classic User Question

[Irene1]

I  bought theBlackberry Classic  from02 0nline ok i am old but liked the idea of a keypad and also touch

Now 02 will not let me sign in to helpme Cantfigure out why In FB I dont see many pictures of postsand wondered if this is normal

[Cleoriff]

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@Irene1 wrote:

I  bought theBlackberry Classic  from02 0nline ok i am old but liked the idea of a keypad and also touch

Now 02 will not let me sign in to helpme Cantfigure out why In FB I dont see many pictures of postsand wondered if this is normal

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Hi @Irene1 not sure what you mean by 'O2 not letting you sign in'?....

If you want to contact customer services then the details are here http://www.o2.co.uk/contactus

Also...have you got the Blackberry bolt on? https://www.o2.co.uk/shop/tariffs/bolt-ons

[aldaweb]

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@Irene1 wrote:

I  bought theBlackberry Classic  from02 0nline ok i am old but liked the idea of a keypad and also touch

Now 02 will not let me sign in to helpme Cantfigure out why In FB I dont see many pictures of postsand wondered if this is normal

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Hi @Irene1 

Could you explain what you are trying to sign into, Blackberry ID, O2, FB or something else, and then maybe we can help. 

Still have my Classic BTW 

[jonsie]

Am I Right in thinking that you need the Blackberry bolt on for the Classic? 

[Cleoriff]

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@jonsie wrote:

Am I Right in thinking that you need the Blackberry bolt on for the Classic? 

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It's still available according to my link?

[jonsie]

I'm thinking that may well be the problem. 

[Toby]

Good work guys

I hope you get some help from these lovely people @Irene1! Welcome to the O2 Community.

[aldaweb · Accepted solution]

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@jonsie wrote:

Am I Right in thinking that you need the Blackberry bolt on for the Classic? 

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No, the Classic is a Blackberry 10 device so only needs the normal data plan.

The Blackberry bolt on is for legacy Blackberry 7 or earlier devices.

However perhaps @Irene1 could confirm that she has a data allowance and that mobile data is enabled on the Classic

edit @Toby perhaps the question should be split from the review thread?

[Cleoriff]

I agree with splitting it from the review thread @aldaweb. Thanks for the clarification about bolt ons....

(Great to see you back by the way)

[jonsie]

Thanks for clarifying @aldaweb and yes, this needs a seperate thread.