BlackBerry 9320 keep freezes - please help

[Anonymous]

Dear All,

I brought a BlackBerry 9320 Red PAYG on 03.12.2012 from an O2 store - it kept freezing several times daily hence I changed it; the second handset behaved in the similar way with the first one: kept freezing on me in the most unexpected ways, e.g. incoming calls, unplugging the wall charger from the mains, setting up the alarm, etc. Again I have been in touch with the O2 + technical department who told me that the ‘current handset is faulty and should go back to have it replaced or get a refund’; indeed, on 29.12.2012 I went to a different O2 store and after a long wait and a frustrating customer service, finally I got a new handset. Finally, this morning 7.30 a.m., the latest, (3rd handset) it froze first time and then again 40 minutes later … as we speak it’s still frozen…

I am getting desperately frustrated and upset to say the least! I have been an O2 PAYG customer since 2002, changed 3 phones since then and until Dec 2012 when I brought my first smartphone,  never encounter issues like this nor being treated similar by the store advisers and Gurus! Is New Year’s Day tomorrow and I will not be able to use my O2 phone to keep in touch with my family and friends – and is very unlikely that the phone issue will be resolve soon enough….

Please advice.

[MI5 · Accepted solution]

The clear the freeze the usual method is to pull the battery out whilst the phone is turned on (this clears the volatile memory) and is a recommended process by BB to do once a month. Also, download BB desktop manager to your PC and ensure you have the latest OS installed on your phone.

[Anonymous]

Thank you very much for your advise, much apprecieted. However, I forgotten to mention that it freezes daily, approx 3-5 times. Best regards.

[Anonymous]

and also I forgotten to mention that I have had the BB Desktop Software already in use to upgrade the software and backup my data. My regards

[MI5]

You must be unlucky with getting faulty phones if you are still having problems. You can only go back again and ask for a replacement or different handset.

[Anonymous]

Thank you for your advise; I am going into a O2 store today to try to solve this reoccuring issue. Best regards

[Anonymous]

May I just update you all that, in the end, I chose a different BB model, 9360, as the 4th Red 9320 was behaving exactly the same like the previous 3 new, replaced handsets.

I do believe that there is a solution for every issue, and if you discuss objectively with both, customer service and O2 staff in store, you will came to a compromise and/or a satisfactory solution.

I just hope that from now on I will be able to enjoy my first smart phone, the BB 9360 black; wish me luck;

best regards to all the O2 forum's supporters 

[MI5]

Sounds like a bad batch of phones.... Hope you have more luck from now on....

[Anonymous]

fingers cross, indeed....