I am having a nightmare.
I recently accidentally closed my O2 mobile account (it was a originally a virgin account used by my son but in my name as i paid the bill).
I accidentally closed this account and mobile number at the beginning of Feb 2024 but my son quickly realised he had data, financial accounts and personal info locked on to the mobile number. We started to try to retrieve and reactivate the mobile number 2 weeks after closing it. Since then I have made at least 8 phonecalls to customer service, some up to 2 hours long. I have also been sent to the O2 store to verify ID but nothing has been successful. I have been assured the number will be reactivated several times, I have been assured I will receive emails concerning the reconnection, I have been promised several return calls, I have received no contact from O2 in any form.
I lodged a complaint to try and speak to a department outwith customer care regarding the issue but even this did not produce contact from O2. How can i contact someone that can assist?
There is a time limit when trying to retrieve a mobile number because it is then put back into a general pool and cannot be retrieved, hence my anxiety to reactivate the number /account ASAP.
Can anyone help/advise please as time is running out to retrieve this.
