I can’t get in touch with Anyone from 02

[Sam23]

I have tried nearly for a week now to get in touch with someone about to change the account of the bank I’m with as it says you have to ring them up and speak to them, but I get as far as the automated voice saying to wait and then it cuts off. I just need to speak to someone about it and my bill to and I’m not getting any further 😣 is anyone else having trouble getting in touch with them? I know there short staffed I just can’t get through to anyone at all.

[jonsie]

You have to keep trying and choose any option to get to speak to someone

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808