O2 priory virgin media

Jessica2023 · ‎22-05-2023

Hi. Can anyone help me please.
I downloaded the o2 priority app as I have virgin media. Clicked on log in with virgin media. A pop up comes up and asks priory wants to use virgin media.com to sign in.
I click allowed. But I autocorrected get this message on the next page. ‘

{"errors":["query param code must not be null"]}

No matter how many times I delete the app turn my phone on and off re-down. I still get this message. I even tried your o2 website on safari again I get this message.

please help. I am an iPhone user.

madasaf1sh · ‎22-05-2023

@Jessica2023

Try using Google Chrome rather the standards uncompliant Safari browser if using the web, as it could be that Safari is playing up.

Also clear your temporary internet files, and cookies, before redownloading the app, or trying the website

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎22-05-2023

@Jessica2023

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or VirginMedia on 0345 454 1111

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎23-05-2023

@Jessica2023 how are you getting on with this one? Have you managed to get into Priority yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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