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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Outstanding balance

How do I pay the outstanding balance on my account

Resolved! cant log in to my O2

Hi, I have lost my phone and cannot get into my O2 account. I have also lost my ID and cannot be helped in store

Offer for 10GB data

Hello, I recently received a text message saying 10GB of data would be added to my balance when I renewed my bundle, which I did on a timely manner. However, I never received the extra data. Could you please check that it will be added to my balance?...

Airtime rewards

Morning! How do I claim my Airtime Reward? O2 tell me I have a credit note waiting but Im not sure how to access it!

Pac code noty working

I have been given a PAC code but it is not working, I was asked to contact you so you can allow the transfer to go through.

Resolved! PAC code

Hi i recently switched from vodaphone, ive given O2 my PAC code when signing up to the new contract but yet i still have a different number. Please someone help me? I dont know where to find the support. Unless this is the support im not sure.

Resolved! My bills

I will pay my bills next month but please I need my services restored to make important calls ASAP.

MY MOBILE PHONE WILL NOT LET ME SIGN IN

Resolved! O2 app problem

I can’t log in My O2 App

Resolved! Cancel my contract

Hello, I bought a SD card in a supermarket and put some money in it because I was on vacation in the UK for a week. But now I have returned to my home country where this sd card can not be used so i would like to cancel my contract. How do i do that?...

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