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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8460 Views
  • 1 replies
  • 1 kudos

The phone number to get into my account isn’t working

I’m trying to sign in to my O2 and it’s saying that they need to send a code to a number to make sure it’s me but the number that I have registered isn’t working, I’m not getting sent any texts. What should I di

Katelyn by • Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Resolved! Data abroad

Hi, I used my phone last year in the US and wanted to check that I could use it on my holiday in Australia next week. Cheers

Paige4 by • Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Spend Cap

I have spent half an hour trying to find out how to raise my spend cap which is currently zero.Nowhere can I find the link despite the help page. Can someone please advise?

BrianT by • Level 1: Joiner
  • 445 Views
  • 3 replies
  • 0 kudos

Accessing My O2 app

Cannot access my o2 app. it sends a code to your number to verify your login but the text code is being sent to my phone that has been stolen. can you please advise how I can track my order without getting in to my o2 app

payment of final bill

HelloI need to complete the payment of my final bill because I am leaving O2 but at tehe moment apparently I cannot access MyO2can you please advise how I can pay the bill ?thank you

FMarchesi by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Can’t find link to pay

My O2 account has already been cancelled. I was told I have airtime bill to pay. But I can’t find out how to pay for that Account no: [REMOVED] Mod edit - personal information removed

Assfce by • Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Extremely over charges

I had just £50 charge calling abroad and I Dealed with it 2 months ago making instalment payment just under £6 every month. I was on the phone for hours to set it up. And for a reason it never worked.on my account it shows I have bills didn't get pai...

Halide by • Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos

switch device

switch device

Clifton84 by • Level 1: Joiner
  • 184 Views
  • 1 replies
  • 0 kudos

Bill amount

Can you let me know why my bill is more than normal Thx

Katie0665 by • Level 1: Joiner
  • 219 Views
  • 2 replies
  • 0 kudos
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