Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Track my order?

Hi all, Looking into how to track an order I placed around 2 months ago. I have tried my best following instructions via help with no actual option to track my order via my 02 account. How do you track your order once logged in? I seem to be stuck in...

Leaving O2

I thought I had accepted an offer on the 5th September but this is not showing on my new bill and the acceptance doesn’t seem to have gone through and it seems to have expired. The new upgrade offers do not match the earlier one so I have to look els...

I have my account number but MyO2 does not recognise me

Setting up new iphone (from earlier iphone model) but can't get an ESim as MyO2 wont recognise my O2 account number (monthly contract)

Missing Order - Samsung Watch order.

I ordered a watch from O2 on the 13th August. I still have not received it and no one I can get hold of to find out where it is. This is pretty disgraceful service. Over 1 month and missing order, not even dispatched. If you can't fulfil then give me...