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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8902 Views
  • 1 replies
  • 1 kudos

Resolved! Cancel Amazon Extra

I would like to cancel my Amazon prime extra, Amazon says I need to contact O2. Please can you cancel my Amazon Prime Extra. Thank you

787330 by Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos

Order

Speak to someone 

Sexy56 by Level 1: Joiner
  • 165 Views
  • 1 replies
  • 0 kudos

Account

Hi

Jim9 by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

O2 Switch up Issue

Hey, trying to update my iPhone 15 Pro Max, when I type the IMEI number into the switch up section of My O2 for the checks I get the following message:"You're only able to recycle this device""This device isn't eligible for Switch Up, but you can sti...

SandraMcK by Level 1: Joiner
  • 694 Views
  • 1 replies
  • 0 kudos

PUK Code for my phone

Hi I’m currently abroad and my sim can’t be accessed it’s asking for a PUK code I don’t have a phone to phone from and I can’t log in to my 02 account as there’s no signal on my phone

Jac98 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer my account to my son

My account was set up for the benefit of my son. Now that he is of age, I wish to now transfer the account to my son.

Need code via txt but sim cut off

Hi all,I'm hoping someone can help. My sim appears to have been cut off due to some security issue. I can't make or receive calls and txts. When I log into my online o2 account it states:We need to send you a code to check that you’re supposed to hav...

Screenshot 2024-09-21 at 20-39-53 O2 Accounts Security Check.png
neBstress by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

can’t send anymore codes

why is it telling me it can’t send me any more codes and how to fix this thanks

may3 by Level 1: Joiner
  • 608 Views
  • 2 replies
  • 0 kudos

cancel disney plus

I changed my disney subscription in July and now I've been charged twice for Disney services, one for the standard and another one for the Disney plus. How can I cancel Disney Plus? How can I claim back my money?

javidori by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos