Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Stuck on credit check

I have ordered a SIM-only pay monthly plan online and have only received an email with an order reference number. I was supposed to hear back within 24 hours and then receive my SIM within 3 business days; however, I have been waiting for a week with...

Change of address

I have noticed that my address is wrong.I haven't been with o2 for a while and this address listed is my previous address from years ago. I am looking to get a data only sim but noticed my address is wrong and there is no way to change it. I have tri...

Purchased a new Samsung from O2 with an esim. worst thing I did.

Purchased two new phones from O2. With esims. Thought it would be easier to set up, how wrong I was. Transferred all the data etc, but I cannot seem to activate the esim. My phone says .. no sim no service? Can't find where to activate it

Account access

I can’t access my phone number as I cancelled my contract but I need to get a verification text in order to sign into my account and pay my remaining bill

Broken phone

Good AfternoonI have a sim only contract for my Iphone 5se however the screen is badly smashed and today the touch aspect completely stopped working how soon can I have a replacement sent out

Resolved! PAC code

I want to get a pac code but I have no credit

My bill

I find impossible to get onto my o2 account and customer service is not helpful as well, any advice please?

Resolved! Clarification on Bolt on and O2 Travel

Apologies if I seem a little silly, but I have just renewed my package and have been offered some extra's. I have the normal 25GB Fair Use Data included for Eurozone. I am travelling to Turkey soon and, I know this is not covered under the 25GB or ca...

Pay last bill

Hi I need to pay 14.92 as my last bill bit o2 didn't take the direct debit yesterday I then got a reminder today but when I try and pay on my o2 it just says you have no products or services with us and doesn't show the bill and when I tried calling ...

Resolved! I need my PUK code

My phone has locked me out.It's asking for my PUK code. I'm trying to get my PUK code from My O2. My O2 is trying to get me to verify my identity with a OTP text. I can't access the text because I am locked out of my phone. Can a human please help me...

O2

Forum Posts