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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8488 Views
  • 1 replies
  • 1 kudos

Resolved! Problem with payment/changing billing address

Dear Sir/Madam Because of retirement I'm coming back to my native country Poland. I had to close all my direct debits, but of course I'd like to make all required payments. My phone and broadband are active up to 15 of December, all things are settle...

Jacenty by Level 1: Joiner
  • 1251 Views
  • 2 replies
  • 0 kudos

Resolved! Device Plan

Does anybody know how to get a vat invoice for the device. (Not the monthly bill this already has a vat breakdown) 02 have been useless in advising me on this i'm getting knowhere.

Robe by Level 1: Joiner
  • 602 Views
  • 1 replies
  • 0 kudos

Resolved! Bring in%20another%20account

I have two O2 pay monthly contracts. How do I add the second number so that I can see both accounts in the same place? Thanks

Michaelj by Level 1: Joiner
  • 1164 Views
  • 3 replies
  • 0 kudos

Resolved! Changing card details

How do I change the current billing details on My O2 to different card details?

KJ by Level 1: Joiner
  • 730 Views
  • 2 replies
  • 0 kudos

Resolved! Faulty Sam S9

Hey all. I have a issue with o2 and am looking for advise. Purhased S9 through CPW Aug 2018. Mid Oct 2019 lost signal. Nothing. Went to CPW, referred me to o2. Said purchased phone from CPW. Faulty. What do i do? Sent me packaging. 5 days to sort. Br...

DaveS by Level 1: Joiner
  • 1369 Views
  • 4 replies
  • 0 kudos

A new My O2 Homepage is here!

Hi everyone, If you’ve logged into the My O2 website in the last few days you will have noticed a big change: we have now launched a complete re-design of the homepage! This has been a huge overhaul update, based on customer insights and feedback, an...

My O2 homepage.jpg
EmilieT by Former Staff
  • 1319 Views
  • 4 replies
  • 0 kudos

Resolved! Bill address

Hi, I changed my billing address a couple of days ago but the bill address is still the old one. Can I get a pdf doc for y bill showing my new address?

Mmkwi by Level 1: Joiner
  • 675 Views
  • 2 replies
  • 0 kudos

Resolved! Block

How do I take the over 18’s block off my mobile

Lewis1 by Level 1: Joiner
  • 814 Views
  • 2 replies
  • 0 kudos

Resolved! Don't Receive Verification Codes

I tried adding a new device to my O2 wifi account, but I do not receive any text messages form O2 with the verification code when I enter my number. I tried managing my O2 Wifi Account by signing in My O2, but the "Manage My O2 Wifi Account" link jus...

Ahmet by Level 1: Joiner
  • 9064 Views
  • 9 replies
  • 1 kudos