My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8715 Views
  • 1 replies
  • 1 kudos

Upgrading phone

HiI’m looking to pay off my device plan so that I am able to buy a new phone earlierBut I cannot seem to find anywhere on the app that will let me do thisPlease advise

1El by Level 1: Joiner
  • 352 Views
  • 2 replies
  • 0 kudos

O2 Delivery: Dispatched can't track?

Just had an email about an hour ago and can't track it even though it said it has been dispatched... Any help? thanks in advance

Charges

I have been charged twice this month for pictures but not sent any pictures, just used emojis. Can anyone explain this please?

Dorothy by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Disney+ and TV

Hi, If i subscribe to Disney+ via O2, can I access it on my TV? thanks  

mackbear by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Someone else answers the phone

The strangest thing is happening to me. I am currently abroad and when I call my girlfriend's UK number someone else answers it. Why is that? I call her in messenger and is all fine

Spend cap

I havent reached my spend cap but its not allowing me to buy anything

Is this a Fake text from o2?

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

Joycarl by Level 1: Joiner
  • 3738 Views
  • 1 replies
  • 0 kudos

Need to unlock phone.

I switched my mobile contract to SKY 2 weeks ago from O2 bur forgot to unlock my phone. I have tried numerous times on the website to arrange unlocking but it keeps saying"oops an error has occurred". Though i am not in desperat need for my phone it ...

PBG by Level 1: Joiner
  • 672 Views
  • 5 replies
  • 0 kudos

Name on account

Have just realised after all the years I've been with o2that my name is incorrect on my bill. How do I change this and how are o2 taking my money for direct debit if my name is wrong

Oliver1 by Level 1: Joiner
  • 532 Views
  • 3 replies
  • 0 kudos

Grossly overcharged by O2 and in need of as refund asap

Hi can anyone help? I have been overcharged by 300 pounds due to a technical glitch that I spoke to O2 about last month, they changed my taroff without my knowledge and said that they would ensure that this would be rectified and I would not be charg...

Veenbee by Level 1: Joiner
  • 907 Views
  • 6 replies
  • 0 kudos