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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Barred phone

Top queriesHow to keep your numberView your bill and manage your accountUsing your phone abroadMy bill is higher than expectedGetting startedPay MonthlyPay As You GoActivating your simPhones and devicesGet help from O2 GurusSee device features and se...

Spend Cap on my Monthly Payment Account

Will someone show me how to increase the Spend Cap amount on my Monthly Payment account.ThE O2 website gave all comments about Spend Cap BUT fail to instruct a customer how to do it by login his (I.e. mine) MyO2.HELP !

Any limits on email address linked to O2 id?

Having just taken out a new O2 contract, I'm having problems with the email addresses acceped by O2 as an id. I wanted to use an email associated with my domain: "o2.mobilephone@.co.uk"but - although the O2 page said that the id had been updated and ...

email address in my02

My I set up my02 I miss-spelled my email address. How can I change it?

withdraw credited money

with it being full payments and showing on my 02 account now i’m wondering if i can withdraw the money myself into my bank due to the phone lines being full with this pandemic and how you can do this. thanks

awful customer service !!

can someone tell me you can I get in touch with an operator?`????

forgotten password%20for%20wifi

My android phone has come off my wifi. I can not remmber my password to log it back on. any advice please

My mobile phone is blocked today. Please help to unlock it.

payment

hi am sai i was trying to buy an ipad in o2 but it is asking me to deposit 600 pounds after paying upfront 20 pounds i dont have 600 pounds at the moment so can you please help me to refund my 20 pounds

Resolved! I need to cancel my SIM data.

I bought a tablet 6 months ago and got free data for 6 months. I am now wanting to give notice for it to terminate. I will just use my phone hotspot to get data or WiFi. How do I go about cancelling this?

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