My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8626 Views
  • 1 replies
  • 1 kudos

Resolved! proof of%20purchase

Hi, I need proof of purchase or a reciept for my handset to claim the cashhback through Huawei's website. I have found evey other document on My O2, but not an actual receipt or invoice etc. O2 are not accetping calls, so I cannot request one. Any id...

Saxan by Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 errors

HiJust moved from Three to O2, myO2 was working but after my number ported over from Three I just get an error in the app and web site and cannot see my usage. The bill shows up correctly and it knows about the ported number as if I try and re-regist...

Cgarford by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 1 kudos

Add ons

I am new to o2 and am unable to select my 6 month subscription. I have followed the email link and tried via the app but keep getting an error message

Unable to log into my o2

Hi all, I ordered a new pay month phone yesterday, and create a new account with it, although now every time i try and log on to my account it just say that their is an error. It has logged me in but i cannot view anything on my account. Anyone any i...

shoooona by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

My O2 Error Message: It looks like something's gone wrong

I signed up for a new O2 pay monthly contract on Thursday 2nd April 2020. Also, i set up a myO2 account the same day, however, i havent been able to load my account. Everytime i login to myO2, it gives me an error It looks like something's gone wrong...

Resolved! About account

I pay off my o2 account that my friend left me in debt a I want to open up account again for me I lost my SIM card for it accout

Alison2 by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Apple watch series 5 Cellular

Hi, i am wondering if anyone can help?i have recently just bought an apple watch series 5 with the cellular option. The watch arrived today and as i was setting it up i obviously got the option to set it up with the cellular option, which i oppted to...

zachr98 by Level 1: Joiner
  • 529 Views
  • 3 replies
  • 0 kudos

Resolved! Sim Card

Hi All. Apologies as this will most likely have been asked various times. I currently have IPhone 8 and looking to upgrade to IPhone 11 however when I go through the steps before ordering, it asks if I want a new Sim card. I dont want to change my nu...

G12LLK by Level 1: Joiner
  • 478 Views
  • 2 replies
  • 0 kudos

Unknown Numbers

Is anyone getting an EXTREME amount of spam calls from foreign countries? I keep blocking these calls, gone into my settings to stop unknown numbers calling but they keep on calling me back on different numbers! I want to change my number but there i...