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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8728 Views
  • 1 replies
  • 1 kudos

Resolved! Cancellation form

Hello ,i just got a phone from O2 and i changed my mind.I got the form ready and about the phone packing is all set( i did not even open the box) so it's all new as you send it ...how do i proceed ? Do i need to call a number or just send it true pos...

Resolved! Adding iPad to my o2

How do I add an iPad 10.2 7th gen to My O2 so that I can top up my O2 sim?

TonyC by Level 1: Joiner
  • 1350 Views
  • 3 replies
  • 0 kudos

Resolved! Two factor authentication My O2

Hi, I have 2FA when I login to my own My O2 account, but my wife does not - How can she get 2FA started on her My O2 account?. Advice much appreciated

AlanN by Level 1: Joiner
  • 4176 Views
  • 3 replies
  • 0 kudos

TURN OFF OLD PHONE AND OPEN NEW ONE

i UPGRADED FROM O2 TO ANOTHER O2, NEW ONE WORKING OK, APART FROM WHEN GOOGLE SENT ME A MESSAGE IT WAS SENT TO MY OLD PHONE WHICH SHOULD BE SWITCHED OFF, ANY IDEAS

FROGLET by Level 1: Joiner
  • 1476 Views
  • 11 replies
  • 0 kudos

Update billing details

I have tried to change my payment/billing information via the MyO2 site and app.After entering the new account number and sort code and clicking save the next page shows an error message saying'Sorry, there was an error updating your payment details....

Having real issues logging into my account here :(

I'm trying to get a PDF of my bill but I can't log into MyO2. I'm able to log in with my email and password, thats fine, but it then asks me for my contact number for the account. I put this in and I get a code via text to put in. When I put it in ho...

Sharing data

I currently have an iPhone using an O2 Refresh tariff with 30gb of data available, I also have an Apple watch attached to the same number. I have recently purchased an iPad Pro with cellular/WiFi connectivity, i would like this iPad to share the data...

raptor-44 by Level 1: Joiner
  • 441 Views
  • 2 replies
  • 0 kudos

Huawei ipad storage

My ipad has only 269 gb of 16gb remaining. I have deleted a lot so there is not much on it now but it still keeps telling me I am running out of space. What should I do?

Jacqui2 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Used all my data

Why am I receiving text messages saying I’ve used all my data when on the app I have plenty of data left? Has somebody else got another account in my name?

Resolved! Direct Debit

I recently have changed bank accounts and I do have a direct debit setup on my back account but o2 say I don’t have one setup. I sent them a Direct Debit Mandate last week as I’m not able to phone them because they are only taking calls for stolen ph...