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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! help

Hi there, my contact ended 31st March 2020. Will I still be charged a fee?

O2 bill showing twice on Disney plus

I used the 2 pound off of my bill discount earlier today. I then saw the upgrade offer of 20 Pounds for 100 GB data and Disney plus free for 6 months so I have upgraded. Both of these are showing up in my account settings on Disney plus. Should I wai...

Horrendous charge for 1 call

Needed to call travel company to sort abroard holiday refund next week. Was on hold for 50mins before giving up. Didnt realised this was America, i've been charged £125 for this one call. This i cant afford. Took a drop in hours due to Covid. This nu...

Payment

Hi with the current situation of covid 19 I am going to be unable to make any payments cause I am currently jobless. I was hoping you would have a solution to this

Change Account Owner

My mum currently is the owner of the account as she bought the phone for me. I would like to swap this into my name.How do i do this?

APP fail

"This item is not available in your country"When I try to download the APP using link you sent, I get this message in Playstore!Please advise.

Contact O2

Hi, I am unable to upgrade my iphone using the web site; it takes me through phone selecton, package etc etc then collapses ie I get a message something like 'Hmmm... we're having difficulty finding that page...' does anyone know of a solution? I tri...

Disney+ offer not applied to my account

Hello I just upgraded my phone and received 6 months Disney+ but the issue i face is this I already have a Disney+ account which i pay monthly for and the redem the Disney+ button takes me to create a new account at Disney+ and does not apply the 6 m...

Disney+ Discount

Hi, I signed up for Disney+ and due to receive the £2 back off my monthly bill, this hasn’t happened but the £5.99 has been taken. Can you tell me why?

Family plan

I had to work from home and used up my data. on two phones I have both on family plan. The cheapest way to get more data was to change my tariff which has put my bill up £15 per month. I Ican not contact anyone from O2 to get these numbers back on fa...

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