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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8364 Views
  • 1 replies
  • 1 kudos

settings

Hi,I would like to know how to reset the password and username as iv forgotten them both

App by • Level 1: Joiner
  • 1297 Views
  • 3 replies
  • 0 kudos

Receipt

I need a receipt of purchase from 02 with all my details on day of purchase to claim my free gift

Damoj by • Level 1: Joiner
  • 1009 Views
  • 5 replies
  • 0 kudos

How do I complain about bad data and phone service?

I have been with O2 for a few months, the 4g is consistently poor, both where I live and non existent where I work. Call service is also extremely poor. I got a plan with 40g of data because when I was with Vodafone I was using slot, now I'm lucky if...

Monty1979 by • Level 1: Joiner
  • 636 Views
  • 2 replies
  • 0 kudos

Security Question

Hi, I'm trying to contact o2 re; an upgrade but they wont talk to me unless I answer a security question that i set up when I joined. apparently I set up a security question but that was like 2 years ago and now I have no clue what that security ques...

Sammi by • Level 1: Joiner
  • 6437 Views
  • 2 replies
  • 0 kudos

4g

Hi I'm now living in Guernsey but I am unable to use my phone properly. I have no 4g when I am outside and I cannot receive phone calls.I have some servive when connected to WIFI but still unable to receive calls.

clairef by • Level 1: Joiner
  • 625 Views
  • 2 replies
  • 0 kudos

Can’t log in to My 02

I've recently purchased an iPad with mobile data however I want to change my plan to unlimited, however I do not know the log in for the app or any of the details to reset it. I also don't know the number that is being used on my iPad due to the fact...

Extras

How do you opt out of auto-renewal of an extra such as Disney+ once the free period is over?

AA17 by • Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

o2 extras

does anyone know how to do an online chat please. im having trouble redeeming my extra and would like to talk to someone

k1991 by • Level 1: Joiner
  • 726 Views
  • 3 replies
  • 0 kudos

Final invoice

How do you get to view your final invoice. As soon as you tell O2 you're leaving you get cut off for the app and my O2. can some please direct me in how get your final invoice

k1988 by • Level 1: Joiner
  • 549 Views
  • 3 replies
  • 0 kudos
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