My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8364 Views
  • 1 replies
  • 1 kudos

Account

Hi

Jim9 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

O2 Switch up Issue

Hey, trying to update my iPhone 15 Pro Max, when I type the IMEI number into the switch up section of My O2 for the checks I get the following message:"You're only able to recycle this device""This device isn't eligible for Switch Up, but you can sti...

SandraMcK by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

PUK Code for my phone

Hi I’m currently abroad and my sim can’t be accessed it’s asking for a PUK code I don’t have a phone to phone from and I can’t log in to my 02 account as there’s no signal on my phone

Jac98 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer my account to my son

My account was set up for the benefit of my son. Now that he is of age, I wish to now transfer the account to my son.

Need code via txt but sim cut off

Hi all,I'm hoping someone can help. My sim appears to have been cut off due to some security issue. I can't make or receive calls and txts. When I log into my online o2 account it states:We need to send you a code to check that you’re supposed to hav...

Screenshot 2024-09-21 at 20-39-53 O2 Accounts Security Check.png
neBstress by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

can’t send anymore codes

why is it telling me it can’t send me any more codes and how to fix this thanks

may3 by Level 1: Joiner
  • 315 Views
  • 2 replies
  • 0 kudos

cancel disney plus

I changed my disney subscription in July and now I've been charged twice for Disney services, one for the standard and another one for the Disney plus. How can I cancel Disney Plus? How can I claim back my money?

javidori by Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos

Cancelling account

I’d like to cancel my account. To login to my account I needed to have a code sent to my number, but I already have a new number and discarded my old SIM card (I moved overseas).

Jdshatley by Level 1: Joiner
  • 217 Views
  • 2 replies
  • 0 kudos