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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Payment refusal

Would like to ask for my bill not to come out this month as I have had no signal where i live for over a week and I've quite an expensive contract

Resolved! First bill

I’ve just set up my first ever contract with o2 for my mobile phone. Does the payment come out of my account automatically or do I have to pay it?

Credit report

CPW gave @O2 incorrect details when they set my contract up... bank details, email and incorrect home address.. O2's Direct debit wasn't taken due to this. Now it's wrecked my credit report CPW have agreed they were at fault not me. I now require o2 ...

Resolved! Get back deposit

can someone help me get back the deposit!?I called O2, I chatted, I was in the shop and nothing. I can't,get back...!Thanks

Resolved! My O2 is asking me to activate my Disney+ Extra even though I already have

I recently redeemed the promotional six month trial of Disney+ and clicked the link in the resulting email to activate it, which worked immediately. For some reason though, My O2 still says I have to activate it, though when I click on it to do say i...

Resolved! SIM card

I’m going away for 6 months I’m in the army and I was wondering if I can suspend my airtime SIM card bill because I won’t be using my sim while I’m away

Resolved! I would like to cancel my contract

Hey I would like to cancel my contract on xxxxxxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Extra Options - Disney 'Featured' or Disney 'Video'

Hi, I have the option of choosing a free 'Extra' on my plan. The choice is Disney 'Featured' or Disney 'Video'. Does anyone know what the difference is between these or are they they same? Thanks

Resolved! my contract

hello my contract is £23 air time a month and 5Gb of data but on my app its saying my airtime is £23.42 and i am only getting 4.99Gb can you help please

Resolved! 5G SIM

Hi, I changed my contract the other day to a sim only as my Iphone XR is only one year old an i wanted to keep it. I changed to a 5G SIM, but my phone is not conpatible (I'm an idiot). what do I do ??? Thanks Debbie

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