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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8712 Views
  • 1 replies
  • 1 kudos

O2 extra Disney+

Today I upgraded my sim only tariff and got to choose an extra to go along with it. I choose Disney+ 6 months. Previously I claimed the 6month of Disney+ as a my o2 reward about 4/5 months back and it is due to charge me in February 2021. I was under...

Higgins94 by • Level 1: Joiner
  • 1160 Views
  • 3 replies
  • 0 kudos

Resolved! payments

have just recenly lost my job what help cain i get with paying my bill

paul1971 by • Level 1: Joiner
  • 560 Views
  • 2 replies
  • 0 kudos

Trying to put a Sky Mobile Sim into an old unused iPhone.

Basically I have my daughter's old iPhone 5 which I upgraded earlier this year. My ex husband lost his iPhone recently so I gave him the old iPhone 5 to use however, wheneve he puts his Sky Mobile Sim into the phone it keeps saying the SIM is not sup...

Cylina by • Level 1: Joiner
  • 1078 Views
  • 1 replies
  • 0 kudos

O2 App

I attempted to log in via the My O2 app today on my phone.After having to change my password i tried logging in but all i get is a blank white page with a 404 error and "connection refused".Any ideas or help appreciated.Thanks. Please ignore the abov...

ianjohnson by • Level 2: Apprentice
  • 1904 Views
  • 4 replies
  • 0 kudos

Resolved! Spend cap

Hey I would like to increase my spend cap as soon as possible as I need to make some calls. Can you please help me?

Razi by • Level 1: Joiner
  • 568 Views
  • 1 replies
  • 0 kudos

Resolved! My o2

My o2 is not working for me it says I have to wait up to 48 hours for the account to be fully activated but it’s been longer and it said if it has been longer I should contact o2 but I don’t know how?

Samia by • Level 1: Joiner
  • 882 Views
  • 1 replies
  • 0 kudos

Refund for upfront payment

Tried to place order for tablet but deposit is too large to pay upfront so need to cancel order and refund for upfront cost

Suzzim74 by • Level 1: Joiner
  • 751 Views
  • 1 replies
  • 0 kudos

Order

I ordered an ipad as a Xmas present it said it was on its way now it’s saying it’s coming soon , how can I find out when it’s arriving?

Kel2 by • Level 1: Joiner
  • 536 Views
  • 2 replies
  • 0 kudos

Paypal verification code not getting to phone

HI Paypal have been sending verfication text messages for months all ok. All of a sudden I am trying to log onto paypal and the verification code is not arriving on my phone. I now cannot use paypal as the verfication code never turns up. I have trie...

Mojo1001 by • Level 1: Joiner
  • 4003 Views
  • 1 replies
  • 0 kudos
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