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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My order

I paid for the order but it was not delivered

Registering 2 different numbers on same email address

Hello everyone,I have a query. I am currently with o2 on a sim only plan and have it registered on an email address and use myo2 app. I recently bought another phone contract through a third party company which is also on o2. I used the same email ad...

Last bill

Greeting. I don't understand, just seen in my bank account that I was paid one part of the phone bill with a standing order and now I have just paid the other part. And in the application it says to me that I have to pay again what I have already bee...

Resolved! Upgrading

I am due an upgrade on my phone but found on comparison sites it is much cheaper to get the same phone there than it is to upgrade through o2. If I did that, would there be a way to keep my current phone number?

Resolved! How to cancel insurance

How do you cancel insurance

Iphone SE2020

I upgraded from an Apple6 to the SE2020. I have been an 02 customer since 2003, Each time I have upgraded I have recieved a new cable and plug, this time the cable has changed ( so much for me installing wall mounted usb ports in the study) - why isn...

wrong phone%20details%20on%20my%20o2

My old phone details are stil showing on my o2 website and app

20paid%20the%20monthly%20payments%20not%20happy

I sent phone to get fixed it’s been nearly a month and not heard anything I’ve paid the monthly payments aswell not happy

Extra charge

Hello my name is Rareș [personal info removed] and i have a contract with O2 and from 3 months I've been charge extra on my bill can anyone explain why?thanks

O2 extra Disney+

Today I upgraded my sim only tariff and got to choose an extra to go along with it. I choose Disney+ 6 months. Previously I claimed the 6month of Disney+ as a my o2 reward about 4/5 months back and it is due to charge me in February 2021. I was under...

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