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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I have a new phone (honor 10 lite) my sim us too big for itm can I order a sim to fit my new phone?

I had a new phone for Christmas and my original sim is too big, can I order a new sim with same number to fit Honor 10 Lite model HRY1-LX1 Please let me know as I am sure your shops are not open at this difficult time.

Calling to Cuba

Hi there, I don't think I have chosen the correct Board.. but I am not sure which one I should have. I am trying to call my friend in Cuba for while now and I am not able to.I used to be able to, back in 2019(still same number and I did not change an...

Resolved! Data Speed

I use an iPhone SE and have a 24 month O2 unlimited 5GB contract which I purchased from a 3rd party supplier as they offered a lower cost than dealing wih O2 direct for the same contract.I have heard a rumour that 3rd party suppliers provide slower d...

Resolved! Sharing Data

I am trying to set up sharing data for 3 phones that have. When you look at the process suggested for selecting phones to share items, I am not being given the option to select the phones to share data. Has anyone experienced this problem and resolve...

Resolved! Moving abroad

Hi!I'm moving to Germany at the end of February. I was wondering if I would be able to carry my contract over to Germany or if it would be better to pay of the rest of my contract beforehand and what would be the best way to do that?Or are there any ...

O2 return address

Hi I have received an Apple Watch this week but have since changed my mind. It's still in the original packaging and hasn't been switched on. I didn't receive a returns label and can't see anywhere online where I can find the return address Can anyon...

Chat facility

Is the online chat facility down today? The Start chat box is just greyed out.

O2 app

Everytime I try logging into the o2 app it says the information doesn't match the records?I've tried clearing the data n cache and undownloading and loading again

Resolved! Terminate my contract

Hello , I am currently in Bolivia and I want to end my contract as It’s finishing on February and I’m currently not using the SIM card because I am in Bolivia and the sim doesn’t work here .

Fraud

Someone bought o2 number with my bank account.This number does not exist in my o2 account or on my invoice, but the fees are charged to my account.o2 does not want to tell me who this number belongs to.I can't block it.the case was reported on Decemb...

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